App Developer Very Concerned

I really cant comprehend how a multibillion dollar company can be worse at creating apps than broke students with no time. I tried to order some food using the app here in the union at U of I.

1. I started off having to wait in line just to ask the employee which app was the right one and he told me the wrong one.

2. When I downloaded the correct app, I realized that nothing made sense according to usability rules. Rule of least surprise and modelessness are a fail. I was surprised that the location had no order option. It only had directions and phone numbers. When I went to the menu, there were things that were not offered at this location.

3. Most importantly, the rule of reality failed. It is obvious to me that no one properly tested the app. This is not due to what the employees said but due to the reviews.

I never figured out how to order my food. Instead, I spent 10 minutes just giving Wendys advice they shouldnt need. No one should have to tell you executives that you make yourself look like incompetent fools by releasing and encouraging the use of an app that does not work. I will be encouraging my friends to definitely not bother with your services. I finally realized that the restaurant I loved growing up is no longer grown up enough for my taste.

TimJSwan about Wendy’s